How to ensure the overall user experience
Related Articles: Website Design for User Experience GMail was acting up again this morning and couldn't connect. I tried again but it still didn't work. Finally, the method I concluded was to try again after a few minutes, which should be the timeout logic processing of the server. For such a great product that incorporates a lot of unprecedented technology, unexplained convulsions are the worst experience for me. I saw a question raised by Bai Ya on Ff: How to ensure the overall customer experience? This is an issue independent of the UE approach and is a larger challenge for enterprises. We can imagine that: users (customers) exist in this social environment and use our services. Everyone faces different problems every day. Whether they come from subjective or objective environments, all aspects of the impact will produce different experiences of the service. For example: the complicated domestic network stability issues, cross-platform compatibility issues, the inability to find the search box, and even the customer service staff’s tone is not gentle enough... In an age where service is paramount, users may give up paying for the service because of an extended detail issue. As a service provider, how can we ensure to the greatest extent possible a good overall experience for users (customers) in many aspects? Here I will just take the start-up Internet company where I work as an example and share some thoughts based on the views summarized by Xuer.  Uploaded by Xuer on Yupoo First: communication basics. The communication infrastructure includes server hosting rooms, bandwidth capacity, and multi-line access speeds for south, north and education networks. Second: Balanced storage system. It includes database structure, massive data transmission, and data security issues. Third: cross-platform. Cross-operating system platform (Windows, Linux, OS, mainstream mobile platforms) and cross-browser platform. Fourth: Universal login. Ensure universal logins (such as OpenID) are frictionless. Fifth: Community screening is highly relevant. Sixth: Rss/AIPs/Widget. Open content information can be input and cited on third-party platforms. Seventh: “Reading” and “writing” are friendly and barrier-free. To make the content supply and usage sources easier to understand and control, we need to incorporate usability concepts and methods into product design. How can we make the above-mentioned aspects and make the overall experience executable and sustainable? We found that only team integration, collaboration and deep identification can achieve success. Only then can the service (product) create a good experience for users on as many issues as possible. Therefore, the integration and collaboration of team concepts are the cornerstones of ensuring a good experience. There are many ways and methods we can explore and think about. Simple example: First: UCD, a user-centered service shaping method (in Web products, I personally prefer to use a design and thinking method centered on target users), respecting users, respecting user problems, and seeking scientific and reasonable solutions. Second: Dogs eat dog food. It was first proposed within MS, and last year Abei also shared this culture of the Douban team on UPA. It can be understood as deep empathy, where the service provider is the consumer, the designer is the user, etc. Third: Always Beta. Use an open service system, unobstructed feedback channels, and continuously improved service procedures. Every detail of the service (product) is part of a 360-degree experience, involving the inside and the outside, the surface and the underlying. When it comes to seeking effective ways and methods, please continue to share your thoughts and experiences. |
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